Return & Refund Policy
Return policy:
Faminosh offers its customers an ‘easy return policy’, wherein you can raise a return/exchange request of a product within 5 working days of its delivery.
Faminosh does not accept returns if the product packaging has been tampered, opened or if the products have been used. If, however, the packaging is still intact and in the same condition as it was when the customer has received the product, customer may contact us for a return.
Note: Returns can be done only, the customer has received Defective/ Damaged/ Wrong Product; they need to send Unboxing video and product photo to Info@nutriamaze.com
To return any items you can contact us by sending an email on Info@nutriamaze.com
Replacement:
- In case the customer has received damaged/ defective/ wrong product
To replace any items, please inform us by sending an email on Info@nutriamaze.com
- Once the shipment gets delivered to the customer & they asked for a replacement for unwanted, uninterested, or wrongly placed product, in these cases so we will not proceed with the replacements.
Refund Policy:
Once the return is received and inspected, our team will contact the customer to notify you that we have received returned item. We will also notify customer about the approval or rejection of the refund.
Note: refund will only be done in case the customer has received damaged/ Defective/ Wrong product, Refund will be processed through same mode within 10 working days, and product can be re-dispatched within 24 hours once the reverse product gets delivered back to us.
Time span of refund: the process of a refund generally takes 3 – 7 working days.
Mode of Refund:
Paid through Debit/ Credit Card or Net Banking: Customer will receive a full refund to credit or debit card or net banking for the purchase price of the item after approval of damage/ defective/ wrong product, the refund will be reflected to the account/ card/ wallet in 5 to 10 working days.
Paid Through COD: the refund will be made through NEFT directly to customer’s bank account. For that customer need to provide their bank details which include the following information:
- Name of Account Holder
- Bank Name
- Bank Account Number
- IFSC Code
- Contact Number
Late or Missing Refunds:
If you haven’t received a refund within 7- 10 working days after a confirmation call from our end, please inform us at +91-7075711715 or please email us at Info@nutriamaze.com
Cancellations:
Orders once placed through www.faminosh.com cannot be cancelled and no refunds will be made once an order has been successfully placed through www.faminosh.com
Note: You can cancel your order if it hasn’t been dispatched from our end.
Faminosh shall cancel your order under the following circumstances:
Product not available or out of stock: if any particular is Out of Stock for any reason, we shall inform the customer about the same and if the customer do not want to wait for the product to be back in stock, then it will be cancelled after taking prior approval from the customer.
No confirmation or any communication from customer for COD orders: Once any customer placed order through COD payment mode, the customer will get a confirmation call from our end, if the customer rejects/ fails to attend the confirmation call, then the order will be automatically cancelled from our end without any prior information to the customer.
Note: Once the order is cancelled, the customer will get a cancellation E-mail stating the reason behind cancellation from our end.
Area not serviceable: Faminosh will cancel the order if customer’s shipping address is not serviceable by any of our courier partners.
Any other reason: Faminosh shall cancel your order for any other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforeseeable circumstance happens.
If customer has refused or cancelled two or more previous order so the next order will be cancelled automatically. It’s a compulsion to place one order in prepaid mode.